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Terms & Conditions
This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (Products) listed on our website www.candlebagsuk.co.uk (our Site) to you. Please read these terms and conditions carefully before ordering any Products from our Site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference.When you register on our Site please click on the button marked "I agree" at the end of these terms and conditions if you accept them. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our Site.
1. INFORMATION ABOUT US
www.candlebagsuk.co.uk is a Site operated by Simply Fabs Ltd (us/our/we). Our Registered Office address: SVS House, Oliver Grove, London, SE25 6EJ, UK - Registered in United Kingdom - Company Number: 8826928 - VAT N. GB 180079412 - Tel: +44 (0) 208687 1085
2. SERVICE AVAILABILITY
Our Site is intended for use by people resident in any country worldwide.
3. YOUR STATUS
By placing an order through our Site, you warrant that you are legally capable of entering into binding contracts.
4. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
4.1 After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this will only mean that your order has been accepted where payment has been made by you and received by us. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that your payment has been received in full. (Payment Confirmation). The contract between us (Contract) will only be formed when we send you the Payment Confirmation.
4.2 Once we email you confirmation that your order has been received the status of your order will be shown as ‘progressing’. Once we have dispatched the Products listed in the Payment Confirmation, the status of your order will be shown as ‘Complete and Dispatched’ (Dispatch Confirmation).
4.3 The Contract will relate only to those Products whose dispatch we have confirmed in the Payment Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Payment Confirmation.
5. OUR STATUS
5.1 Please note that in some cases, we accept orders as agents on behalf of third party sellers. The resulting legal contract is between you and that third party seller, and is subject to the terms and conditions of that third party seller, which they will advise you of directly. You should carefully review their terms and conditions applying to the transaction.
5.2 We may also provide links on our Site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking, that products you purchase from third party sellers through our Site, or from companies to whose website we have provided a link on our Site, will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the third party seller. We will notify you when a third party is involved in a transaction, and we may disclose your customer information related to that transaction to the third party seller.
6. CONSUMER RIGHTS
6.1 If you are contracting as a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the Products. In this case, you may either receive a refund of the price paid for the Products in accordance with our refunds policy (set out in clause 10 below) or exchange/replacement Products, whichever we decide.
6.2 To cancel a Contract, you must inform us in writing. You must also return the Product(s) to us immediately (and no later than 7 days from the date of receipt), in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
7. AVAILABILITY AND DELIVERY
7.1 If no delivery date is specified to you by us, then we shall endeavour to arrange for the Products to be delivered within a reasonable time of the date of the Dispatch Confirmation, unless there are exceptional circumstances.
7.2 We will use our best endeavours to ensure that the Products are dispatched within 24 hours of the Payment Confirmation.
7.3 Once the Products are dispatched, we would estimate that they will be delivered within 48-72 hours (4-10 working days for international deliveries). These estimates are dependent upon Yodel (formally DHL)/Royal Mail/any other third party delivery service supplier appointed by us from time to time and we accept no responsibility/liability for late delivery.
7.4 In order to endeavour to achieve delivery of the Products within 24 hours of dispatch, you must select the “Next working day” or "Saturday Guaranteed" option and pay the relevant charge at the checkout when you order the Products. We accept no responsibility/liability for Products not delivered within 24 hours of dispatch and orders must be placed before 3pm.
7.5 Any Products returned to us as undelivered for any reason will incur a £5.50 re-delivery charge per box of Product(s) and Products will not be re-delivered until such time as the re-delivery charge has been paid by you to us in full.
8. RISK AND TITLE
8.1 The Products will be at your risk from the time of delivery.
8.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery/re-delivery/any other charges.
9. PRICE AND PAYMENT
9.1 The price of any Products will be as quoted on our Site from time to time, except in cases of obvious error. Quotations illustrated on our Site or communicated by us to you are valid for 30 days from the date of issue/illustration as appropriate.
9.2 These prices include VAT but may exclude delivery costs, which may be added to the total amount due as set out in our delivery cost guide.
9.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Payment Confirmation.
9.4 Our Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our Site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
9.5 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
9.6 Payment for all Products may be by credit or debit card or Paypal. We accept payment with such cards as listed on our Site from time to time.
10. OUR REPLACEMENT, EXCHANGE OR REFUND POLICY
10.1 When you return a Product to us:
(a) because you have cancelled the Contract between us within the seven-day cooling-off period (see clause 6.1 above) and we choose to refund you, we will process the refund due to you as soon as possible. In this case, we will refund the price of the Product in full. However, you will be responsible for the cost of returning the item to us.
(b) for any other reason (for instance, because you have notified us in accordance with paragraph 20 that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Product is defective), we will examine the returned Product and will notify you of your refund, replacement or exchange via e-mail within a reasonable period of time. We will process the refund, replacement or exchange as soon as possible. Products returned by you because of a defect will be refunded in full, excluding the cost of returning the item to us, or replaced or exchanged at our discretion.
10.2 All Products returned by you to us are received by our returns department who, acting reasonably, decide whether a refund, exchange or replacement will be granted. Please note that we reserve the right to refuse a refund, exchange or replacement where packaging or products are marked/not intact.
10.3 In the case of defective, incorrect or damaged Products, any refund, exchange or replacement of any Product will only be authorised by us where you confirm to us by email within 7 days of receipt of the Product: order number, name and address, Product details, reason for return, whether you would prefer a refund, exchange or replacement (which is at our discretion).
10.4 Risk of returned Products is yours until we receive the same.
10.5 We may at our discretion refund any money received from you using the same method originally used by you to pay for your purchase.
11. OUR LIABILITY
11.1 We warrant to you that any Product purchased from us through our Site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
11.2 Our liability for losses you suffer as a result of us breaking this agreement including deliberate breaches is strictly limited to the purchase price of the Product you purchased.
11.3 This does not include or limit in any way our liability:
(a) For death or personal injury caused by our negligence;
(b) Under section 2(3) of the Consumer Protection Act 1987;
(c) For fraud or fraudulent misrepresentation; or
(d) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
11.4 We are not responsible for indirect losses which happen as a side effect of the main loss or damage including but not limited to:
(a) loss of income or revenue
(b) loss of business
(c) loss of profits or contracts
(d) loss of anticipated savings
(e) loss of data
(f) loss of data, or
(g) waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise;
provided that this clause 11.4 shall not prevent claims for loss of or damage to your tangible property that fall within the terms of clause 11.1 or clause 11.2 or any other claims for direct financial loss that are not excluded by any of categories (a) to (g) inclusive of this clause 11.4.
11.5 If you buy any Product from a third party seller through our Site, the seller's individual liability will be set out in the seller's terms and conditions.
12. IMPORT DUTY
12.1 If you order Products from our Site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
12.2 Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
13. WRITTEN COMMUNICATIONS
Applicable laws require that some of the information or communications we send to you should be in writing. When using our Site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our Site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
14. NOTICES
All notices given by you to us must be given through our Contact Us page. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 13 above. Notice will be deemed received and properly served immediately when posted on our Site, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
15. TRANSFER OF RIGHTS AND OBLIGATIONS
15.1 The contract between you and us is binding on you and us and on our respective successors and assigns.
15.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
15.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
16. EVENTS OUTSIDE OUR CONTROL
16.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
16.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
(a) Strikes, lock-outs or other industrial action.
(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
(c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
(e) Impossibility of the use of public or private telecommunications networks.
(f) The acts, decrees, legislation, regulations or restrictions of any government.
16.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
17. WAIVER
17.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
17.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
17.3 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 14 above.
18. SEVERABILITY
If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
19. ENTIRE AGREEMENT
19.1 These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
19.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
19.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these terms and conditions.
20. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
20.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory
requirements and changes in our system's capabilities.
20.2 You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we e-mail you the Payment Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
21. LAW AND JURISDICTION
Contracts for the purchase of Products through our Site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.
22. COMPLIMENTS AND COMPLAINTS
We will do our best to keep all our customers fully satisfied of the products and services we provide. We are happy to hear from you at any time and we welcome your suggestions on how we can improve our services and products.
Likewise, if you need to report an issue you have encountered with our products and service and you need to make a complaint, we are sorry to hear that we did not fully fulfilled your expectations and we would welcome your suggestions on how we could improve our service. We aim to provide high standards at all levels. Please Contact Us and thank you for helping improving our services.
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Privacy Policy
Privacy Policy - Last updated 25/05/2018
Candle Bags UK is operated by Simply Fabs Ltd and we are committed to protecting your privacy.
This Privacy Notice shall become effective as of 25 May 2018 and explains our privacy practices for our customers who shop or use our website: www.candlebagsuk.co.uk. To see the Privacy Policy in effect up to that date, please click here.
At Candle Bags UK, we understand that we have a responsibility to protect and respect your privacy and look after your personal data Please read this privacy notice carefully as it contains important information about us, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.
Please check our website on a regular basis for any changes as this policy is subject to further change.
About us
Candle Bags UK provides General Household Goods and Event Planner Services, based in London. Candle Bags UK is a Trade Mark of Simply FabS Ltd Registered Office: SVS House, Oliver Grove, London, SE25 6EJ. Company Registration Number: 8826928 VAT - GB 180079412
What is Personal Data?
In order to interact with you, we have to get some Personal Data from you.
Personal Data is information relating to an identified or identifiable individual, such as a name, address, telephone number, e-mail address, debit/credit card number, Internet (IP) address and information about an individual’s purchases and online shopping.
How the law protects you
Data protection laws state that we are only able to process personal data if we have valid reasons to do so. The basis for processing your personal data includes, but is not limited to, your consent, performance of a contract, to enable billing and remittance, and to contact you for customer service purposes.
How do we collect personal data from you?
We receive information about you from you when you use our website, complete forms on our website, if you contact us by phone, email, live-chat or otherwise in respect of any of our products and services or during the purchasing of any such product. Additionally we also collect information from you when you sign up, enter a competition, participate in any of our programs, and sign up for or participate in our various events provided by third party suppliers, promotion or survey or when you inform us of any other matter.
We may also take video footage during our events to protect the rights, property or safety of Candle Bags UK, its customers, employees, or the public.
If you provide us with personal data about a third party (for example when requesting a personalised sky lantern with a digital on their behalf), you warrant that you have obtained the express consent from the third party for the disclosure and use of their personal data.
Your personal data may be automatically collected when you use our services, including but not limited to, your IP address, device-specific information, server logs, device event information, location information and unique application numbers.
How do we use your data?
The Personal Data we collect is generally used to process your requests or transactions, provide you with high-quality service, tell you about opportunities we think will be of interest and administer your account, including distribution of our own surveys and publications.
We use information about you in the following ways:
To process orders that you have submitted to us;
To provide you with products and services;
Managing invoicing, accounting and information security services related to our transactions with you;
Send notifications (via email or SMS/text message) related to your purchases, such as purchase confirmations or delivery schedules;
To comply with our contractual obligations we have with you;
To help us identify you and any order made with us;
To enable us to review, develop and improve the website and services;
To provide customer care, including responding to your requests if you contact us with a query;
To administer accounts, process payments and keep track of billing and payments;
To carry out marketing and statistical analysis;
To review job applications;
To notify you about changes to our website and services;
To provide you with information about products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes; and
To inform you of service and price changes.
Further to the uses described above, we may transfer personal information of you or your end-users to companies that help us promote, provide, or support for our products or services that we provide. We may partner with and use various third party software and services, including analytics services, to help understand your usage of our products and services. In particular, we provide a limited amount of your information (such as your email address and sign-up date) to select third party services to collect data for analytics purposes when you visit our website or use our products and services. This allows Candle Bags UK to monitor your use of our website, products and services and tracks our relationship so that we can improve our service to you. We may also use these third party services for communications, either through email, or through messages within our products and services. As part of our service agreements, these third party services may collect publicly available contact and social information related to you, such as your name, email address, gender, company, job title, photos, website URLs, social network handles and physical addresses, to enhance your user experience.
Sharing of Personal Data
We may provide to a third party information necessary to process a transaction or fulfil an order you have placed with us. we give suppliers, and others involved in the distribution chain only the information needed to provide you the products or services you order, such as shipping and/or billing address, e-mail address, telephone number and product orders. We are not responsible for any information you provide directly to these parties, and we encourage you to become familiar with their practices before disclosing information directly to them.
We may pass your personal data to third parties for the provision of services on our behalf (for example processing your payment). However, we will only ever share information about you that is necessary to provide the service and we have specific contracts in place, which ensure your personal data is secure and will not be used for any marketing purposes.
We may disclose personal information to advertising partners, networks and exchanges to display advertising on our website or to manage and serve our advertising on other sites and may share personal information with them for this purpose. All third parties with which we share this information are required to use your Personal Information in a manner that is consistent with this policy. This may include using cookies and similar tracking technologies (e.g. Google Analytic) to analyse behaviour, track movements around the website, provide targeted advertisements, and gather demographic information. We partner with third parties to display advertising on our website or to manage and supply our advertising on other sites. These partners may use cookies or other tracking methods in order to provide you content or advertisements based upon your browsing activities and interests. Please refer to our Cookies Policy for more information.
Transfer of your Personal Data out of the EEA
As Candle Bags UK is a multinational organisation, Personal Data may be transferred outside of the European Economic Area (EEA), including to countries where your data protection rights may differ from in your country of residence, in order to carry out processes, including but not limited to e-mail communications and customer call-centre services. Candle Bags UK ensures that Personal Data transferred outside the EEA is maintained with at least the same level of security and protection for the rights and freedoms of data subjects that is required under the UK Data Protection Act of 1998.
Retention periods
We will keep your personal data for the duration of the period you are a customer of Candle Bags UK. We shall retain your data only for as long as necessary in accordance with applicable laws.
On the closure of your account, we may keep your data for up to 7 years after you have cancelled your services with us. We may not be able to delete your data before this time due to our legal and/or accountancy obligations. We may also keep it for research or statistical purposes. We assure you that your personal data shall only be used for these purposes stated herein.
Your Rights
We give you choices related to use of your Personal Data to send you Promotional Information, and numerous methods to inform us of your decision. Your choice to opt-out will apply to you alone, and so will not apply to any other members on your account.
If you wish to update your marketing preferences and/or your account information, or if you have questions concerning our information practices, you may call our Help Desk on +44 (0) 2086 871085, or email us at privacy@candlebagsuk.co.uk.
If you choose not to receive promotional materials from us, we will also no longer share your information with our providers of Third Party Services to use for marketing purposes.
If you would like to unsubscribe from any email newsletter you can also click on the ‘Unsubscribe’ button at the bottom of the email. It may take up to 24 hours for this to take place.
In preventing the use or processing of your personal data, it may delay or prevent us from fulfilling our contractual obligations to you. It may also mean that we shall be unable to provide our products and services or process the cancellation of your service.
You have the right to object to our use of your personal data, or ask us to delete, remove or stop using it if there is no need for us to keep it. This is known as your right to be forgotten. There are legal and accountancy reasons why we will need to keep your data, but please do inform us if you think we are retaining or using your personal data incorrectly.
Keeping your information up to date
You must maintain the accuracy of your information and ensure all your details, including but not limited to, name, address, title, phone number, e-mail address and payment details are kept up to date at all times. You must do this by email or phone to our Help Desk.
You have the right to access the information we hold about you. Please email your requests to us so that we can obtain this information for you.
Liability and Data Breach
We have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with where necessary.
Changes to this Privacy notice
We may change this Privacy Policy at any time, but will alert you that changes have been made by indicating at the top of the Privacy Policy the date it was last updated. We encourage you to review our privacy notice to make sure you understand how your Personal Data will be used
Cookies Policy
Our cookies policy is available to view here
Questions or Concerns
If you have any questions or concerns about this privacy notice or would like to contact us for any reason, please contact our Data Protection Officer, Fabio Paduanelli, on +44 (0) 2086 871085, or email to privacy@candlebagsuk.co.uk or write to Data Protection Officer, SVS House, Oliver Grove, London, SE25 6EJ, United Kingdom.
Your right to make a complaint
We hope that we can resolve any query or concern you raise about our use of your information. You have the right to make a complaint about how we process your personal data to the Information Commissioner:
https://ico.org.uk/concerns/
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113
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